Site Usage Terms & Conditions

The small print

Usage of this site is subject to the conditions and limitations stated below.

Access and usage of this site means that the user agrees to the following conditions.

Whilst TEA London has made every effort to ensure the accuracy of the information on this site, the information given on the site is subject to change, often without notice. It is for guidance only and no liability is accepted by TEA London for its accuracy or otherwise.

This site is not intended for distribution to, or use by, any person in any country where such distribution or use would be contrary to local law or regulation. None of the services or products referred to in this web site are available to persons resident in any country where the provision of such services or products would be contrary to local law or regulation or export restrictions.

TEA London provides hypertext links to sites on the internet which are operated by other people. Using an external hypertext link means that you may be leaving TEA London’s site and TEA London therefore takes no responsibility for and gives no warranties, guarantees or representations in respect of linked sites.

TEA London its management and co-workers do not accept any responsibility for any damages caused by accessing and using this web site Also, we do not guarantee the continuous and impeccable operation of this site.

Information and recommendations can be altered by TEA London without any prior announcement, without verification or further advice; using the information offered remains at the user’s risk. No rights can be derived from this information. All content on the web site is owned or licensed by TEA London, unless explicitly stated otherwise. It is not allowed to multiply the content of the site or to make it available to third parties for commercial purposes (see also Copyright below).

This web site is subject to English law. English Law is exclusively authorised to judge any conflicts that arise in connection to this web site and the information published on it.


Copyright Notice

The information on these sites is meant for personal use of the individual visitors and may not be used for any other purposes. Further distribution or redistribution of this information, regardless whether it is or is not meant for commercial purposes, by any form of media, is prohibited without prior written approval by Tea London Limited. Any reproduction, copy, multiplication, transfer or hypertext link, in any way, of a part or of the whole of the information on this site, must receive Tea London Limited’s written approval in advance. If the copyright is violated Tea London Limited will take legal action.

Tea London Limited, through its authorised dealer and reseller status, may make use of product and brand images including logos that may have additional copyright restrictions applied by the copyright/brand holder. Tea London’s copyright conditions does not override the rights imposed by the the copyright holder. Each specific brand or product holder will need to contacted individually for full details of rights and copyright restrictions may apply to these images.


Supply & Sales Terms & Conditions

1. Definitions

In these Terms and Conditions the following words shall have attributed to them the meanings specified

1.1 ‘TEA London’ shall mean Tea London Limited whose principal place of business and registered office is at 33 Anerley Road, London SE19 2AS.

1.2 ‘Customer’ shall mean the person, company or any other body that purchases or agrees to purchase Goods whether a Consumer Trade Customer or Credit Customer.

1.3 ‘Consumer’ shall have the same meaning as attributed by The Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.

1.4 ‘Trade Customer’ shall mean a Customer who buys Goods for the purpose of a business and not as a Consumer.

1.5 ‘Credit Customer’ shall mean a Customer to whom TEA London allows credit in respect of Goods purchased or agreed to be purchased.

1.6 ‘Goods’ shall mean all goods and services which the Customer agrees to buy from TEA London including replacements for defective Goods.

1.7 ‘Contract’ shall mean the Contract between TEA London and the Customer for the sale of Goods by TEA London to the Customer.

1.8 ‘Catalogue’ shall mean any published promotional material produced by TEA London.

1.9 ‘Working Days’ shall mean Monday to Friday inclusive but exclusive of Bank Holidays.

1.10 ‘Customer’s Registered Address’ shall mean the address of the Customer that is already registered with TEA London or the address registered with the issuing company of any debit or credit card which is used as a means of payment for Goods.

Tea London Limited t/a TEA London. Company registration number : 6689261, registered in England and Wales as a private limited liability company.

 2. General

2.1 All orders for Goods are accepted by TEA London subject to these terms and conditions of sale which supersede any other terms and conditions previously published. These constitute the entire understanding between TEA London and the Customer for the sale of Goods. TEA London accepts responsibility under these terms and conditions for its commitments to the consumer, TEA London also accepts responsibility by its duly authorised agents.

2.2 All descriptions and illustrations contained in the Catalogue or any price list or otherwise communicated to the Customer are correct at the time of publication. Any substitute products that are supplied, and found not to be suitable will be collected at TEA London’s expense.
2.2.1 Goods will be supplied based on any information provided by the customer.

2.3 Any Catalogue published by TEA London is an invitation to treat and not an offer to supply.

3. Prices

3.1 All prices for the Goods are in pounds Sterling and subject to Value Added Tax (“VAT”) at the relevant rate ruling on the date of despatch and do not include the cost of carriage, packaging or other charges which becomes payable under any contract with TEA London. Prior to the conclusion of the contract TEA London will inform the customer the total amount to be debited.

3.2 Whilst every endeavour will be made to maintain the prices in the catalogue TEA London reserves the right to alter prices at any time. Prior to the conclusion of the contract TEA London will inform the customer the total amount to be debited.

3.3 Any change in price will be communicated to the customer at the time of ordering. Prior to the conclusion of the contract TEA London will inform the customer the total amount to be debited.

4. Orders

4.1 Where possible orders should be made using TEA London order codes and a Customer number.

4.2 Written confirmation is not required for a trade customer telephone order, but if the Trade Customer sends written confirmation such confirmation must be marked ‘Confirmation Only’ so as to avoid liability for a duplicated delivery. Any resulting duplication of delivery shall be the responsibility of the Trade Customer.

4.3 TEA London reserves the right to deliver part orders, or hold orders until all items are available, as required. Credit cards are only charged for written and telephone orders when Goods are despatched for delivery or collected from TEA London. The exceptions to this being when TEA London has been requested to custom build Goods to special order and Internet orders which will be charged at the point of order confirmation. Only one mail order handling charge will be levied (if applicable) in respect of the total order. If any goods are not available within 30 days of the order being placed the customer will be informed and will be offered the option to continue to await delivery or offered a refund.

4.4 If the Customer is buying as a Consumer unwanted Goods may be returned within 14 working days of delivery for an alternative product, or credit note. To return an order, the Customer must contact TEA London within 14 days of the date that the order was delivered. This can be done by telephoning on +44 20 8638 0250, or by email to or in writing to the registered address of TEA London. In all cases the invoice number relevant to the goods being returned must be quoted. TEA London will refund in full to the Customer the invoice value of the Goods. The Goods must be returned by first class post with proof of posting. The Customer must take reasonable care of the unwanted Goods and return them in the original packaging and suitably protected to ensure safe delivery to TEA London.

4.5 When dealing as a Trade Customer authorisation for the return of goods must be obtained by telephoning +44 20 8638 0250. In the event of the Trade Customer cancelling part of an order TEA London reserves the right to charge the Trade Customer for any difference in the selling price applicable to the quantity despatched up to the time of cancellation and the total price of the original order.

4.6 TEA London reserves the right to decline to trade with any person or organisation. In addition, and notwithstanding any other provisions of these conditions of sale, TEA London may decline to accept any order, by giving notice of non-acceptance to the Customer by email, facsimile or telephone within 24 hours (excluding weekends and public holidays) of receipt by TEA London of an order. In the event that TEA London declines to accept an order in respect of which payment has been received, the full amount of such payment will be refunded.

5. Credit Account Orders

5.1 Telephone orders to be charged to a Credit Account held by a Trade Customer with TEA London will only be accepted with an official purchase order number.

5.2 Trade Customers wishing to purchase Goods on account at a TEA London store will be required to provide a written purchase order containing the TEA London trade account number.

6. Posting and Packing Charge

The current charge can be ascertained by contacting TEA London. Prior to the conclusion of the contract TEA London will inform the customer the total amount to be debited.

7. Payments

7.1 Payment shall be made by the Customer for all monies owed to TEA London in respect of orders placed for Goods.

7.2 Payment shall be made at the time that the order is placed. Payment may be made by, and is acceptable by, cash, cheque or major credit and debit cards: (Switch, MasterCard, Visa and American Express). Cheques and Postal Orders must be made payable to “Tea London Ltd” and crossed “payee only”.

7.3 Credit terms are available to Trade Customers on request and subject to status, satisfactory references and acceptable trading history with TEA London. Payment is due by the end of the month following the month of despatch without any deductions. Time is of the essence for payment. If the Credit Customer fails to make any payment on the due date, then, without prejudice to any other right or remedy available to TEA London, TEA London shall be entitled to:

i) Cancel the order and suspend further deliveries of Goods.
ii) Appropriate any payments made by the Customer to such of the Goods (or Goods supplied under any other order) as TEA London may think fit.
iii) Charge an administration fee for any legal or other collection processes required to recover all monies due.
iv) Charge interest on the unpaid amount from the due date in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

8. Ownership and Risk

8.1 The risk of damage to or loss of Goods ordered from TEA London will pass to the Customer when the goods are delivered.

8.2 Conditions 8.3, 8.4, 8.5 and 8.6 shall not apply to any Consumer.

8.3 Until property in the Goods passes to the Customer, the Customer shall hold the Goods and each of them on a fiduciary basis as bailee for TEA London. The Customer shall store the Goods (at no cost to TEA London) separately from all other Goods in its possession and marked in such a way that they are clearly identified as TEA London property. Notwithstanding that the Goods (or any part of them) remain the property of TEA London the Customer may sell or use the Goods in the ordinary course of the Customer’s business at full market value for the account of TEA London. Any such sale or dealing shall be a sale or use of TEA London property by the Customer on the Customer’s own behalf and the Customer shall deal as principal when making such sales or dealings. Until property of the Goods passes from TEA London the entire proceeds of sale or otherwise of the Goods shall be held in trust for TEA London and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as TEA London money. TEA London shall be entitled to recover the price of the Goods (including VAT and all other monies due to TEA London from the Customer) notwithstanding that property in any of the Goods has not passed from TEA London.

8.4 Until such time as the property in the Goods passes from TEA London, the Customer shall upon request deliver up such of the Goods as have not ceased to be in existence or resold to TEA London. If the Customer fails to return Goods, TEA London may apply to enter any premises owned occupied or controlled by the Customer where the Goods are situated and repossess the Goods. On the making of such request to deliver up the rights of the Customer contained in the preceding Condition shall cease.

8.5 The Customer shall not pledge or in any way charge by way of security for any indebtedness any of the Goods that are the property of TEA London. Without prejudice to the other rights of TEA London, if the Customer does so all sums whatever owing by the Customer shall forthwith become due and payable.

8.6 The Trade Customer shall insure and keep insured the Goods to the full value against ‘all risks’ to the reasonable satisfaction of TEA London until the date that property in the Goods passes from TEA London and shall, whenever requested by TEA London, produce a copy of the policy of insurance and evidence of payment of premium. Without prejudice to the other rights of TEA London, if the Customer fails to pay any sums whatever owing by the Customer on the due date, all sums due to TEA London shall forthwith become due and payable.

9. Delivery

9.1 Same day despatch is normally achieved provided the order has been received by TEA London before 3.00 pm during Working Days. This provision does not apply to Goods requiring special alterations and orders which are too large to be despatched by TEA London contracted carrier. Delivery will normally only be made to the Customer’s registered address unless notified to TEA London in writing beforehand.

10. First Class Post

Orders under 1.5kg will be despatched where reasonably practicable by first class post on the same working day as the order is received by TEA London.

11. Courier Delivery

All items over 1.5kg will be despatched where reasonably practicable the same working day as the order is received by TEA London by courier and normally delivered within three working days.

12. Guaranteed Next Day Delivery

Weekdays before 12.00 noon and Saturday 12.00 noon TEA London offers a guaranteed delivery service for vital consignments. All orders for guaranteed deliveries must be received by 2.00 pm on a working day and will be subject to extra charges. Details of the charges are available from TEA London prior to the placing of any order.

13. Export

13.1 Carriage will be charged on orders involving Export at the appropriate rate prevailing at the date of despatch. Prior to the conclusion of the contract TEA London will inform the customer the total amount to be debited.

13.2 The Customer is responsible at their own expense to obtain any import or export license or any other documentation deemed necessary by any compliant authority.

14 Transit Delays and Non-Delivery

14.1 The Customer must inspect the Goods as soon as reasonably practicable after delivery or upon purchase from a store and shall within 7 calendar days of such delivery or receipt give notice to the Customer Service Department of TEA London of any apparent physical or delivery damage in the Goods.

14.2 Queries regarding shortages of Goods must be made within 7 calendar days of delivery date and must be accompanied by the despatch note. Queries regarding Goods invoiced but not delivered must be made to the Customer Service Department of TEA London within 7 days of invoice date and the invoice number must be quoted.

14.3 TEA London shall not be liable to compensate the Trade Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or any of them or for any loss consequential or otherwise arising from non-delivery or late delivery.

14.4 Conditions 14.1 to 14.3 inclusive do not affect the statutory rights of a consumer under the Distance Selling Regulations, Sale of Goods Act 1979 or Sale and Supply of Goods to Consumers Regulations 2002.

15. Order Cancellations

In the event of cancellation of part of an order by the Trade Customer TEA London reserves the right to invoice for any difference in selling price applicable to the quantity despatched up to the time of cancellation plus a restocking charge. Orders where goods have been specifically ordered for Trade Customer requirements (schedule and non-stock items) cannot be cancelled.

16 Warranty and Returns

16.1 Unwanted goods – For unwanted goods TEA London offers a 14-day return policy. 14 Day Return Policy – To return a product under this policy the Customer should:

• Return the product to TEA London within 14 days or

• Email TEA London at or

• Telephone Customer Service on +44 8638 0250 or

• Write to TEA London at the address in Condition

16.2 A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned, no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete, and in ‘as new’ condition with original packaging. Certain product categories by their nature are exempt from the 14-day return policy; these would include bespoke designs and custom installation goods that are unboxed. TEA London will not accept the return under the 14-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. TEA London will deem such registration by the Customer as acceptance of the Goods. All returned good are subject to a discretionary 25% restocking fee.

TEA London must receive all returns within 7 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to TEA London proof of despatch to TEA London. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed. Customers whose transactions are covered by the Distance Selling Regulations the 14-day returns policy will commence after the 7-day cooling off period.

16.2 Where unwanted Goods are returned to TEA London after the expiry of the 14-day return period but within a reasonable period of time TEA London reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to TEA London and provide proof of delivery.

16.3 Faulty goods under Warranty – Any defects in the Goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by TEA London either by repair or, at the sole discretion of TEA London, by replacement or refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and (if relevant), all complete accessories and, wherever possible, in the original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.

16.4 All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of TEA London.

16.5 TEA London Reserve the right to inspect any Goods returned prior to issuing credit for those Goods.

16.6 Warranty seals applied to any Goods supplied by TEA London must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.

16.7 The warranty period as stated in 16.3 is from the date of purchase If goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by TEA London in writing.

16.8 Conditions 16.1 to 16.7 inclusive do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.

17. General Descriptive Matter

17.1 All descriptions and illustrations contained in the Catalogue or any price list or otherwise communicated to the Customer are correct at the time of publication.

17.2 If the description of any Goods which are not directly manufactured by TEA London contained in any correspondence, invoice or the current Catalogue varies from that of the manufacturer’s description, then the manufacturer’s description will be deemed to be the correct description and shall take precedence over the description assigned by TEA London. The updated and complete manufacturer’s description is available from TEA London on request before any order is placed.

17.3 In the event of any material change to any description of goods since the date of publication of the last catalogue by TEA London, TEA London will advise the Customer of the revised description prior to any order being accepted by TEA London.

17.4 TEA London reserves the right without prior notice to discontinue any Goods or to make design changes as part of a continuous programme of improvement or to assist availability.

18. Product Performance

The responsibility for ensuring that Goods are sufficient and suitable for the Customer’s requirements rests with the Customer save insofar as TEA London have specifically advised the Customer that the Goods are sufficient and suitable for the Customer’s purposes.

19. Country of Origin

Goods listed in any TEA London Catalogue may originate from a Non-EU source. Any published information by TEA London as to the country of origin of Goods is an indicator only of the source of supply to TEA London and does not constitute a warranty or representation.

20. Copyrights, Patents, Intellectual Property & Information

20.1 Goods referred to in any TEA London Catalogue, correspondence or invoice may be subject to a patent, trade mark, registered design, copyright, topography right or other right of a third party. TEA London owns full copyright in respect of any Catalogue whether published in paper or electronic form. The reproduction, storage in a retrieval system, or transmission, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, in part or in whole, is prohibited without the prior written consent of TEA London.

20.2 Where any designs or specifications have been supplied by the Customer for manufacture of Goods by TEA London the Customer warrants that the use of such designs or specifications for the manufacture, processing, assembly or supply of the Goods shall not infringe the rights of any third party and the Customer shall indemnify TEA London against all costs claims and demands of whatsoever nature arising out of the use of such designs or specifications.

21. Data Protection

21.1 By placing an order with TEA London the Customer agrees to data relating to the transaction being retained and processed by TEA London in accordance with the Data Protection Act 1998 or any statutory modification thereof. The data so retained will be used by TEA London for the purpose of accounting and marketing and will not be disclosed to any third party without the previous consent in writing of the Customer.

21.2 TEA London may send to the Customer details of other Goods and services offered by TEA London that TEA London may consider to be of interest to the Customer. If the Customer does not wish to receive details of these offers then they should contact TEA London either:

In writing: 33 Anerley Road, London, SE19 2AS
by telephone: +44 20 8638 0250
by e-mail at

requesting that data is removed from the marketing database. TEA London subscribes to the data protection principles as laid down by the Information Commissioner and all data is held securely. The Customer may, by writing to the Customer Service Department of TEA London, request that all data relating to him, her or it should be deleted from its records. Customers may also, in accordance with the provisions of the Data Protection Act 1998, obtain copies of such data that is held in respect of them by TEA London. For Trade Customers TEA London will also retain and process information in its capacity of a credit reference agency. Telephone calls and e-mails to TEA London may be recorded or monitored for the purposes of security training and quality assurance.

22. Limitation of Liability

22.1 The Customer will be responsible for ensuring the fitness for purpose of the Goods for the Customer’s application unless the purpose is previously notified to TEA London.

22.2 To the extent permitted by law, TEA London accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided whether or not due to TEA London’s negligence or that of its employees, agents or sub-contractors save for any loss or damage arising from death or personal injury.

22.3 To the extent permitted by law, TEA London shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of any Contract with the Customer, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of TEA London, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Customer.

22.4 The entire liability of TEA London under or in connection with the Contract with the Customer shall not exceed the price of the Goods except as expressly provided in these terms and conditions.

23. Force Majeure

TEA London shall not be liable to the Customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligations of TEA London in relation to the Goods, provided that the delay or failure was due to any cause beyond reasonable control of TEA London. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable control of TEA London: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of TEA London or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

24. Law

All contracts between TEA London and the Customer shall be governed by and interpreted in accordance with English Law and both TEA London and the Customer submits to the exclusive jurisdiction of any competent Court in the United Kingdom.

25. Consumer Protection

Nothing contained herein shall affect a Consumer’s rights under the Unfair Contract Terms Act 1977 or any regulations made under it including the Unfair Terms in Consumer Contracts Regulations 1994.

26. Insolvency

26.1 If the Customer fails to make payment for the Goods in accordance with these Terms and Conditions or permits any other breach of any contract for sale or if any distress or execution shall be levied upon any of the Customers goods or if the Customer offers to make any arrangement with its creditors or if any petition in bankruptcy is presented against the Customer or the Customer is unable to pay its debts as they fall due or if any petition in bankruptcy is presented against the Customer or if being a limited company any resolution or petition to wind up the Customer (other than for the purpose of amalgamation or reconstruction without insolvency) shall be passed or presented or if a Receiver, Administrative Receiver or Manager shall be appointed over the whole or any part of the Customer’s business or assets or if any petition for the appointment of any administrator is presented against the Customer or if the Customer shall suffer any actions or proceedings under foreign law all sums outstanding in respect of the Goods shall become payable immediately.

26.2 TEA London may in its absolute discretion and without prejudice to any other rights which it may have suspend all future deliveries of Goods to the Trade Customer and/or terminate any contract without liability upon its part; and/or exercise any of its rights pursuant to this Terms and Conditions.

27. Headings

All headings in these Terms and Conditions are for ease of reference only and shall not affect the construction of any contract between TEA London and a Customer.

28. Severance

Any provision of any contract with TEA London which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of any Contract.

29. Waiver

No waiver or forbearance by TEA London (whether expressed or implied) in enforcing any of its rights under any contract shall prejudice its right to do so in the future.

30. Rights of Third Parties

For the purposes of the Contracts (Rights of Third Parties) Act 1999 it is agreed by TEA London and the Customer that nothing in any contract shall confer on any third party any right to enforce or any benefit of any term of any contract that may be concluded by them.